HOSP 320 Week 2 Assignment (Devry)

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HOSP 320 Week 2 Assignment (Devry)

1. Chapter 3:

1.Name the functions of the front office department along with job titles and specific responsibilities of each.

Chapter 3.

2. How are housekeeping and front desk dependent upon each other for customer satisfaction and what types of communication are used to ensure that this occurs?

2. Chapter 4

1.Name the functions of the housekeeping department along with job titles and specific responsibilities of each.

1.The Housekeeping department in the Hotel Industry is a very important department as it deals with the cleanliness and other related activities that create a mark in the overall experience of the visitor/ guest. As accommodation is the largest part in the hotel as regard to its total revenue the responsibility and importance of the department becomes more. The department’s major task is to keep rooms tidy and proving all other necessary things to ensure the comfort of guest during his stay. The housekeeping staff includes the executive housekeeper, assistant housekeeper(s), inspector, house staff,laundry staff, room attendants, runners, and linen room supervisor and attendants.

2. Outline the ten areas that a guest room attendant needs to cover to properly clean each guestroom.

3. List and discuss 5 ways that might be used to control loss of linens.

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